TURNAROUND TIME: Standard turnaround time is 7-10 business days from the approval of the order confirmation and the receipt of payment. This timeframe is an estimate and not guaranteed. If you are providing the garments for your order, the turnaround time starts from the date we receive the goods, not before. Additional finishing services, such as inside tag relabeling, folding, poly bagging, or other special requirements, can extend the turnaround time. The following items may be subject to a longer turnaround time beyond our standard terms: Missing vital information on the original purchase order (PO), Missing project materials (e.g., hang tags, carton labels), Finishing services (e.g., folding, tagging, stickering), Failure to quickly clear an order hold, Missing or improperly received blank garments, Individually bagged garments when not disclosed on the PO, Delayed approval of a pre-production sample (PPS), Process or specialty prints (e.g., CMYK, simulated process, foil), Delayed approval of the order confirmation (quote), Delayed payment or account billing hold. Please notify us of any specific in-hand due dates you may have when placing your order. Requested deadlines do not automatically become effective unless explicitly requested and approved prior to placing your order. Why this policy? Our production schedule often fluctuates because of the large volume of orders we receive and process. As with any manufacturing operation, the sooner an order is put in the queue the faster it will move forward into production. While we do everything within our ability to maintain a shorter-than-average turnaround time, each order can present unforeseen challenges which can cause delays. This window of time for turnaround offers a more realistic time frame for the completion of an order.
RUSH ORDERS: If you need your shirts faster than 7-10 business days, with all the same guarantees as any order from Embroidery Factory, you’ll be covered with one of our faster delivery options: A turnaround in 5 business days: +30%, A turnaround in 3 business days: +50%, A turnaround in 1-2 business days: +100%. Rush order spaces are limited. Rush Orders are not always possible and must be approved by Embroidery Factory. Rush charges apply to production time only. If an order is being shipped, Embroidery Factory is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by Embroidery Factory. We have absolutely no control over delays caused by UPS or other carriers that may be used. We do not offer same-day printing services. Why this policy? Our production schedule operates at 90%+ capacity year-round. This means that rush orders will typically require overtime for our employees to work on any rush orders. Rush fees are charged to cover our expense of overtime pay to our highly experienced production team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.
PEAK SEASON: Due to the influx in orders towards the end of the year, from October 31st thru January 8th, our standard lead time will be increased to 10-15 business days. Rush options will be extremely limited and will be billed as follows: A turnaround in 7 business days: +30%, A turnaround in 5 business days: +50%, A turnaround in 1-2 business days: Not Offered.
MINIMUM ORDER QUANTITY: Please check with one of our sales representatives regarding any minimum order quantities (MOQ) that may apply to your order. Please note pricing decreases significantly as quantity increases (for all decoration processes). Why this policy? Our operation is primarily set up for large-scale production. Smaller orders are both time and labor extensive. Smaller orders have a higher cost due to the amount of labor and time put into preparation and setup.
BLANK GARMENT SAMPLES: Blank, non-decorated garment samples are available upon request, subject to availability. To request samples, please contact your account manager or sales representative prior to placing your order. We strive to accommodate sample requests to help ensure your complete satisfaction with the final product.
PRE-PRODUCTION SAMPLES: Due to prohibitive costs, single printed samples are not always available but may be accommodated on a case-by-case basis. We utilize a thorough digital proofing process for all orders to ensure accuracy and customer satisfaction. For inquiries regarding pre-production samples (PPS) or photo pre-production samples (Photo PPS), please contact one of our experienced sales representatives.
PAYMENT: All orders must be paid in full prior to production. We accept cash, check, debit card, and all major credit cards. Bitcoin and other cryptocurrencies are accepted upon request. Net 15, Net 30, and 50/50 terms may be offered to reputable organizations and individuals upon request and approval of a signed credit application. Clients generally are required to have at least 6-month minimum account history to be eligible for credit. A 3.9% cash loss fee will apply to orders paid via credit card for approved contract clients. We reserve the right to deny or revoke the credit or debit card payment method from any client at any time without explanation.
SETUP FEES: A setup fee may be applied to orders based on the decoration process, order quantity, and project requirements. Standard setup fees, screen fees, and digitizing fees will apply to all orders for approved contract clients receiving contract rates. Contract clients can refer to the most recently published contract program for a detailed breakdown of any/all applicable fees. Additional fees may apply depending on specific project needs. Why this policy? Our production team uses the latest technologies and machinery to ensure the highest quality for your project. These fees help cover the costs associated with setup and preparation.
ARTWORK APPROVAL: All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all approvals to be signed off digitally via email or in-person. When approving a quote, check both the quote proof(s) carefully for any errors (spelling, grammar, colors, etc.) and omissions. We WILL NOT accept any liability for errors overlooked at this stage of proofing. Why this policy? This ensures that your order will be produced exactly as expected and intended. This protects both parties and ensures that we are all on the same page before your order goes into production.
ARTWORK: Artwork review is always free and if a simple fix is required, it is done free of charge. Contract client customers receiving discounted rates and providing their own goods are held to a higher standard and are expected to send vector artwork following our artwork guidelines. We reserve the right to not release copies of artwork files. Likewise, we will not release final production files. All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files become and are to indefinitely remain the property of our company and may be discarded without notice. Proofs, films, and screens will under no circumstances be provided, will indefinitely remain the property of the company, and may be discarded without notice. Why this policy? Artwork creation and correction take time and experience to be done properly. Our talented graphic design team is happy to assist you with your order and is proud to be compensated above the industry standard rate.
IMPRINT PLACEMENT: 1/2” leniency on either side towards the seams, or bottom of the collar overall is deemed acceptable.
PMS COLORS: PMS inks are formulated to be within a 95% acceptable range, depending on factors such as ink coverage, the material being printed, and any color shift that may occur when printing on an underbase. A perfect match is never 100% guaranteed. All Pantone colors are mixed using our industry-leading mixing system, which employs precise gram scales to ensure the closest possible color match.
UNDER/OVER PACKING: Human and mechanical packaging errors are inevitable, which is why we acknowledge a quantity discrepancy of 1% or 2 pieces, whichever is greater, in either direction (under or over).
REORDERS: For reorders, it must be clearly notated on your purchase order if the order is to be an exact artwork reorder of a previous project. We make no guarantee to identify if an order is a reorder unless it is explicitly mentioned on your purchase order and approved via your order confirmation.
GARMENT AVAILABILITY: We reserve the right to substitute garments of comparable brand and/or color when the client’s request is unavailable.
PROVIDED GARMENTS: We strive to handle all customer-supplied garments with the utmost care. However, we are not responsible for any damage incurred during the production process. In the event of damage to one or more items while in our facility, we will not reimburse or replace the garments under any circumstance. Damage is a rare occurrence, but it is possible due to the nature of high-end production equipment and potential for machine or human error. We are also not liable for any manufacturer, mill, or vendor defects present in the provided garments. All garments supplied for screen printing must be new and unwashed. Clients must provide a detailed list of all goods, including brand, style number, color, and size, prior to drop shipping or dropping off the garments to avoid sorting fees. Drop shipments must clearly label the purchase order number. The following format should be used when shipping garments: [Company Name] [Address] PO: PO # JOB REFERENCE NAME. Unsorted and unorganized garment deliveries will incur a sorting fee. Individually bagged apparel may incur an unbagging fee not to exceed $.30 per unit. Clients are expected to provide a detailed list of the garments being supplied along with submission of a purchase order.
CONTENT AND INTELLECTUAL PROPERTY: By using our Services, you represent and warrant that you own, have legally licensed, or have the requisite rights to reproduce all the designs you provide us with (hereinafter, “Content”). You hereby grant us, our websites, and third-party affiliates a worldwide, royalty-free, nonexclusive, assignable, and sublicensable limited
