Production TimelineMost orders are completed within 7-10 business days after quote approval and payment. Turnaround begins once we have approved artwork and all garments in-house.
Factors that may extend your timeline:
Incomplete purchase order detailsMissing materials (labels, hang tags, etc.)Finishing services (folding, tagging, bagging)Delayed artwork or proof approvalPre-production sample requestsSpecialty printing (CMYK, simulated process, foil)Outstanding payment or account holdsGarments not received or received incorrectlyHave a firm deadline? Let us know when you place your order so we can plan accordingly.
Rush ProductionNeed it faster? We offer expedited production on a limited basis:Turnaround Additional Fee3 business days +25%2 business days +50%1 business day +100%Rush orders require approval from our production team. Rush fees cover production time only — carrier transit times are separate and not guaranteed.
Same-day production is not available.
Shipping OptionsStandard Shipping: Orders ship via UPS Ground unless you request otherwise. Remember to factor shipping transit time into your deadline.
Use Your Own Account:
Want to ship on your UPS account? No problem — a $5 handling fee applies. Distributors using free freight programs may qualify for waived handling fees.
Local Pickup:
Available at our Pittston, PA facility. Wait for your “Ready for Pickup” notification before arriving.
Order StatusYou’ll receive email and text notifications at two key points:When your order enters productionWhen your order ships (or is ready for pickup)Due to high order volume, we cannot provide real-time status updates between these notifications. Please wait for your shipping or pickup notification before contacting us or visiting our facility.
Shipping & DeliveryNon-rush orders: Ship via UPS Ground or FedEx GroundExpedited options: Next-Day Air, 2nd Day Air, and 3-Day Select available upon requestTracking: Sent via email once your order ships
Questions? Contact us at orders@embroideryfactory.com or 570-654-7640.